Basket
Products
FAQ
Take a look at our Help Centre to find the answers to your questions:
| Common Questions How much is shipping? How long will delivery take? What parcel carrier do you use? Can I track my order? |
Online Shopping How to Order How to pay Secure, safe shopping |
| For your information Privacy Policy Terms and Conditions Returns Policy Customer Satisfaction Policy |
Contacts Customer Service Team |
Common Questions
We keep our shipping costs to a minimum and the exact cost will be detailed when you 'checkout'. The price varies according to the weight of the item(s) you order.
Delivery times do vary depending on where you live, however our approximate delivery times are:
UK: 1 - 5 business days
Please remember these are business days, weekends and bank holidays are not included. We cannot action any queries until these periods of time have been reached so please be patient. Occassionally there are delays beyond these times that are beyond our control - wherever possible we aim to inform you of these.
If you have allowed the above amount of time and have still not received your goods then click here.
What parcel carrier do you use?
We use various carriers, depending on the items you purchase. Our main carriers are Royal Mail and UPS.
You can track your order with us using 'My Account'. To log in use your email address and the password supplied in your Order Confirmation email.
Online Shopping
Browse through our wide range of products, using the links to the left, and add the products to your basket.
When you checkout you will need to register. If you have not shopped with us before then enter your email address but leave the password field blank. If you have shopped with us before then please enter your email address and also type in your password. Your password can be found in your order confirmation email. If you don't have this to hand then you can request your password in the 'My Account' section.
Once you have done this you'll need to select your billing country, shipping country and enter your postcode. If you have a code for a discount you'll need to enter this here too.
The next step is selecting which delivery service you wish to use.
Next you will need to enter your personal details such as your name, address and shipping information.
When you click on 'Make the Order' you will be sent to our secure server where you can safely enter your payment details. If your order is successful then you will see a confirmation screen and also be sent an email with details regarding your order as well as your 'My Account' password to track your order.
We accept all major credit or debit cards. You can also send your order via post to us with a cheque or postal order made payable to 'Auto Best Buy Ltd'.
Your security is important to us
We understand that you may have concerns about ordering online. However, we pride ourselves on offering our customers a safe, secure environment to order online from.
Transaction Encryption
The transfer of the purchase details from the retailers site are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between the shopper and us is also encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
These steps all ensure that your details are secure - and far more secure than they would be should you give them over the telephone or face to face in store. Ordering online means that NO ONE sees your payment details, thus ensuring the best possible security.
Delivery and Returns
When will my order be dispatched?
If your order is received Monday to Friday before 2pm GMT then it will be dispatched the same day. Any orders received after this time will be dispatched the next working day. You can check when your order is dispatched by logging onto 'My Account'.
Delivery times do vary depending on where you live, however our approximate delivery times are:
UK: 1 - 5 business days
Please remember these are business days, weekends and bank holidays are not included. We cannot action any queries until these periods of time have been reached so please be patient. Occassionally there are delays beyond these times that are beyond our control - wherever possible we aim to inform you of these.
If you have allowed the above amount of time and have still not received your goods then click here.
We're sorry to hear this. Firstly, please ensure you have allowed the appropriate length of time for delivery of the products - they could still be on their way. You need to allow:
UK: 1 - 5 business days
If you have allowed this much time then please do the following. Firstly check with your neighbours and anyone who may have taken the parcel in. Also check with your local mail sorting office who may be holding the parcel awaiting your collection.
If this still does not locate the parcel then please contact us.
You can return your order for exchange or refund within 7 days of delivery.
All returns must be in the same, unopened condition as they were sent in. If this is not the case then you will need to contact us first.
Please note that any products returned to us are the responsibility of the customer. Please ensure you receive proof of postage and also package the returns adequately in a strong box. 'Jiffy' bags are not suitable as the products will get damaged.
Any refunds/exchanges will be actioned on the day we receive the goods back.
Other/Technical
Please ensure you are using the password that is detailed in your order confirmation email.You can change this password once you have logged into your account.
Please also ensure that you 'Copy and Paste' this password as it is case sensitive.
I have lost/forgotten my password
If you need a reminder of your password then please go to 'My Account' - you will see a box that says 'Forgotten your password?'. Type your email address here and click on 'Remind me'. An email will then be sent to your registered email address with a reminder of your password.
For your information
Auto Best Buy is committed to our users' privacy. We will only use the information provided by you in accordance with the Data Protection Act 1998 and respect your privacy completely. If you have any requests concerning the use of your personal information, please contact us.
We collect the information you supply us through purchases made through Auto Best Buy and any emails we receive.
We process personal information collected via Auto Best Buy for the purposes of:
• Providing a better service
• Processing orders
• providing you with information about products and services we offer
From time to time, we may email you with promotional details about products we believe you may be interested in.This will only ever be done with your permission when you consented to receive emails from us when you placed your order. You can easily remove yourself from our mailing list using our automated system.
We only use tracking facilities, such as Cookies, in the operation of our Shopping Cart System. We do not use any of the data collected in these. If you feel that you have received email from Auto Best Buy when you did not consent for this, then please Contact Us and we will immediately remove you from our mailing list.
Auto Best Buy is completely against the use of 'Spam' and in no way tolerates its use. More information about our privacy policy can be obtained by contacting us.
View our Terms & Conditions.
You can return your order for exchange or refund within 7 days of delivery.
All returns must be in the same, unopened condition as they were sent in. If this is not the case then you will need to contact us first.
Any refunds/exchanges will be actioned on the day we receive the goods back.
If you are not satisfied with the quality of service or any product that you purchase from Auto Best Buy, please contact our Customer Service Team. They will review each complaint individually within 5 days, fairly and confidentially and in accordance with our quality systems. We will keep you informed on the progress and outcome by e-mail or by your choosen method of communication within the 5 days.
Contacts
Our Customer Services team are ready to deal with any questions not answered in our Help Centre. You can contact them in the following ways:
Email us via web-form
Call us on: 0845 009 5021
International customers call: +44 121 288 8815
Our customer service team is available Monday to Friday, 9am until 5.30pm GMT.
